Upon entering you will be let in at the counter af...

Upon entering you will be let in at the counter after a long wait. You have paid and you get the room code, then it is 8 minutes to 2 and you are not allowed to enter your room. So we go down again and then it is said that you have to wait for 2 hours. Instead of saying that at the counter then .... Ridiculous waiting in the hallway. Would be nice if they mention that at the counter.