Michael St. John

Review of Waldorf Astoria Chicago

We booked this hotel because we wanted to try some...

We booked this hotel because we wanted to try something luxurious. This room was $460 a night! I've stayed at $100 a night hotels that were nicer. None of the info about Covid was correct on their website. They said the pool, fitness center, and breakfast was not available. That was it. Come to find out, the restaurant and bar was closed. The mini bars weren't available. And the fireplaces were turned off. I actually paid an extra $107 a night for the fireplace and terrace. They advertise this special "touch service" renowned by The Waldorf. There wasn't even bell service OR valet available when we checked in. On top of all that, the room wasn't clean and I cut my finger on a broken glass that was leftover!!! Never again Waldorf! We'll stick to the Hilton Garden and Holiday Inns!