W

Washington Irving

4 years ago

An ok hotel but definitely not worthy of five star...

An ok hotel but definitely not worthy of five star status. Four at most. Lots of small things that add up. Non-existant WiFi, a half an hour wait on room service, drink splashes up the wall, no hotel information in the room, no numbers for the reception, housekeeping etc on the phones, uncomfortable pillows, a long wait for the lifts. To be fair the staff seem generally quite nice and it has a massive gym. An adequate place for a night's sleep, just not a five star hotel.

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