There is a lot of breakage in the communication. T...

There is a lot of breakage in the communication. There is no way to communicate with them except the online messaging system. Also, one cannot have the part made by two different manufacturing processes. The warnings they are suggesting on the manufacturing processes are good. Simple 15 - 30 min process took almost 5 - 6 hours to get sorted out. All this is because of the online system and having a non-technical person as the representative. The response time is horrible. So much indeterminacy.

Actually these guys fall under the example of, why a Engineering/ Manufacturing area may/ may not be suitable in the way the website based stuff is leading towards. The system cannot still replace a Manufacturing Engineer, who knows the processes and has vision on how it can be done.