Valerie Willis

Review of North Texas Area Community Hea...

The first time I went into this office I arrived 1...

The first time I went into this office I arrived 15-30 minutes early to fill out the new patient paper work. My appointment was for 2:00. I waited in the waiting room for about 30 minutes before I was called. The nurse took my BP and history then I sat in the exam room for another 45 minutes before the doctor even arrived. I had three issue I wanted to talk over with the doctor, but the nurse made me pick just one that the doctor would deal with for this visit. So the Doctor finally saw me at 3:15-3:20. She was only with me for maybe 15-20 minutes and I only got one issue sorted out. So I spent pretty much 2 hours waiting in order to see the doctor for 20 minutes. They also had me pay for the visit before I even saw the doctor, so I couldn't walk out like I wanted to when over an hour had passed. I also had to wait an additional 10 minutes before I could "check-out" with one of the staff and schedule my next appointment.

So my second appointment was schedule for a month later. I tried calling them three times and left messages all three times to try to reschedule my appointment because I had a conflicting appointment that wouldn't give me enough to get to the doctor's office on time. The office calls me again for a different reason and I ask to reschedule my appointment at that time but the lady says she doesn't reschedule appoints but she'd have someone else call me so that I could reschedule. I don't hear from the office till the day before my appointment. Some lady from the doctor's office calls and says the doctor will be out of the office during my scheduled time and that I'd need to reschedule. I agree to a new date and time, relieved that I wouldn't be late to my appointment.

Then I show up at the doctor's office on the new assigned day of my appointment and the receptionist says I don't have an appointment. She says I missed my last appointment. I explain that someone from the office staff called me and rescheduled me for this new day. She receptionist tells me she'll ask the doctor and see if I can be seen and I'm left to wait for 10 minutes. The receptionist calls me back to her desk and tells me the doctor is at lunch and won't be back for another 45 minutes and then after that the doctor is booked all day so I'll have to reschedule. I tell her to just cancel my appointment and that I'm never coming back here again.