Scott

Review of Francis Marion Hotel

This is a hotel which aims for quaint and historic...

This is a hotel which aims for quaint and historic, but falls short. To cover the positives - the rooms themselves are nice. The beds are comfortable, the carpet and drapery is clean, and the furniture is generally well appointed to the room. The staff is also friendly and professional.

The negatives: Requesting a certain mattress size is impossible and it was explained to me AFTER my wife and I arrived into a room with 2 double beds that they never guarantee the type of bed you will receive, only that you'll have a place to sleep. Doors are hung crooked and stick open or shut - including to the criminally tiny bathroom, leaving you to choose between an open door or making TONS of noise.

EDIT - Changed to 3 stars. The hotel staff and management has made efforts to "make right" the issues I experienced. I appreciate the professionalism and though I may not have been thrilled with the stay, the customer service has been excellent the entire time.