Our flights were cancelled due to Covid-19 and I c...

Our flights were cancelled due to Covid-19 and I contacted the airline directly as suggested. They then released refunds back to Flight Network as per policy (since I paid Flight Network directly, not the airline). I then called Flight Network and they were going to help me with the refund. They said they needed to contact Norwegian (the airline) to confirm the refund and then said that this would incur a reduced refund as they (apparently) requested the refund themselves (which they did not, I did). And now we have been waiting months as Flight Network says they are waiting on Norwegian, but Norwegian says they released the funds back to Flight Network.

**UPDATE FEBRUARY 2021**
Upgraded from one to two stars, as we finally did get refunded. The customer service experience was still atrocious.