Greg Betti

Review of Boch Toyota

I was 120 miles away from home going to wake that ...

I was 120 miles away from home going to wake that day and the funeral the following day when my sons (both in their early 20's and not mechanically inclined) drove the Rav 4 to my sister-in-law's home late on Monday night to be with their grieving mother. They told me that there were lots of lights on in the car. I got up early the next morning and brought it to Boch praying that they would fit me in so we could go home safely.

The people at Bach could not have been more accommodating or kinder. I had an issue with my warranty that was an "extra care warranty" problem. In my mind, "extra care" now means "no care."
They expected me to leave my car for 1-2 days for inspection before it could be fixed. They would not wave the inspection despite the circumstances and Boch's professional assessment. I had to go through hell with "Extra Care" to get the car inspected that day. No one should be treated as coldly as I was while going through a death in the family 120 miles from home.

That should not reflect negatively on the Boch. They treated me better than I have ever been treated at any dealership (I am 59 years old and have averaged turning over a car once every three years for family and job since I was 21). I had Larry Dulski as a service technician who was understanding, kind, considerate, and above all professional. Thank God he was there to help me through this ordeal. They don't come any better than him.

The General Manager gave me his personal cell phone to contact Toyota Corporate while I was waiting for Toyota Extra Care to contact me on my personal cell phone. He could not have been more considerate. I used it for over 90 minutes. I am sure he was inconvenienced missing some of his own personal communications and I would like to thank him for thinking of me as both as a Toyota customer and a person. I was touched by this gesture.

In the end, thanks to the efforts of the Boch Team, I picked up the car that night and my sons could drive home safely from the funeral. These people were wonderful and I cannot thank them enough for there efforts to help me through what could of been a terrible 3 day away from home ordeal.

I just think that a dealership that cares about people this way should be recognized. Thank you Bock Toyota.