Heather Mies

Review of Overland Park Regional Medical...

Prior to arrivung for a procedure in the radiology...

Prior to arrivung for a procedure in the radiology department, I was not made aware where out patient registration was located or where I needed to go when I got to the hospital. The day of my procedure I entered through the main entrance and there were no screeners, no one welcomed me or offered to assist me in finding the location I need to go to. It was a very cold environment. I ended up waling all the way to the radiology department, which is quite a ways from the entrance, only to be sent back to the entrance to register. The registration staff were rude, there were three sitting there, and once done I was sent back to radiology. When I was finished with my procedure, I stopped to ask a question at the registration desk and once agaim all three were quite rude and none of them were helping anyone else. I will request any further testing or procedures I may need in the future be done at a different HCA hospital.