Absolutely poor service.. I got insurance with the...

Absolutely poor service.. I got insurance with these nearly 3 weeks ago. It is still not set up. They've cancelled it twice because they said i never sent them the documents they needed when I did. Then told me they wont insure me as my car is down as written off after paying for a hpi check it turns out that was a lie. Been told someone will call me back and im still waiting but appapparently their systems are down. Complete bollocks if you ask me