Srikanth Jaini

Review of Baylor Medical Center Frisco

We had a C- section on 16th June 2016, we are disc...

We had a C- section on 16th June 2016, we are discharged today and here is what our experiences look like.

Nurses and staff are friendly especially Olivia, she was awesome and very helpful, checked not only on mom but also baby every 2 hours and made sure both are doing well. Special mention to Carole (nursery nurse) and all the mom nurses for good service. I wish discharge was more clear and helpful.

Coming to the disappointed aspects (billing review I will add as soon as I receive and tackle it). Most of staff and nurses are stingy on the basic supplies like patient gowns, baby formula, diapers, towels, wash clothes and even no tolietry supplies at all. All the supplies are very minimal examples 5-10 diapers, 1 or no towels, no formula milk on first 24 hours even though requested and mostly when needed etc.

If I need to request any baby supplies especially nursery staff are not very responsive mostly and not always followed on baby care especially when mom was getting great care.

Room and bathroom cleanliness is not good no one ever cleaned the room during stay of 4 days just emptied the trash cans and never bothered about supplies too. Mom nurse Olivia helped us lot and kept an eye on supplies for mom and baby sometimes even the room supplies too.