I didn't like that the shoe department only had 1 ...

I didn't like that the shoe department only had 1 person working. He was doing his best to wait on 4 ladies already at once when I approached. After a short wait of about 8 minutes I left the department and moved on un assisted. Two staff members in womens walked by without offering assistance. I got impatient and almost left completely but wanted to try to find one last item. I was looking for a particular brand that is exclusively at Macy's but couldn't remember the name at the time. I own a few of dresses from the label and still couldn't recall the brand. I told the staff member the brand begins with a "B", we narrowed it down by department then he stated ALL the B brands within the department until I heard the familiar one! Talk about impressed! Hat's off to the gentleman in the fashionable black studded western wear shirt that knows his STUFF (Bar III for those wondering)! I can't remember his name but he turned my trip to this store around in a positive way!