A 4.5 star property with a 5-star staff:

A 4.5 star property with a 5-star staff:

The title comes mostly from the hotel equipment itself. While this is a lovely property, the structure is showing its age and things just don't work as well anymore.

First, the lackluster:
Small things are starting to wear out and it s just part of hotel wear and tear. I had two rooms in two days and both had the same issues. The shower handles are very loose, so much so that they can come off, making turning the water on or off difficult. In one room, the water would not fully shut off and the shower head dripped all night. Closing the door solved the problem, but the loose handle made it so the water could not be fully stopped. Speaking of showers, which designer sold hotels on the half shower door concept and how did anyone think this was a good idea?!?!? In so many hotels I ve stayed at, they never block in water and leak around the back, down the inside, and out the bottom. This hotel has them, so be sure to ask housekeeping for extra towels to place on the floor and soak up all the water everywhere outside of the tub.
In both rooms, the main switch turns off all the power at the outlets by the bed. This makes plugging in things like phones or medical devices (CPAP machines, etc.) almost impossible. If you leave the main switch on and turn off all the lamps manually, the outlets then work, but there is one accent light in the entry that cannot be shut off except by the main switch. Small issues, yes, but something that should be updated for a modern traveler.

Next, the great:


Small things here and there aside, I would certainly consider staying there again.