Katherine Whalen

Review of City Utilities of Springfield

I am a disabled veteran on a fixed income. I get p...

I am a disabled veteran on a fixed income. I get paid one payment at the first of the month. I make sure all my bills are paid when this happens so that I know how much I have for food and unexpected expenses for the rest of the month. This is the ONLY company that I deal with that will absolutely not let me change my bill due date. When I set up my account I explained to them my circumstances and was assured that they wouldn't charge me until after the first but they are always charging me at the end of the month instead. Now I owe an extra fee plus a deposit that I cant afford with my fixed income. Customer service always rude when I call in.
In response to the owner... I am not asking anyone to change their route or for any specific treatment. The billing date is not an issue. It is the DUE date which is completely controlled by your company. It is a very feasible thing to change a due date by two days!!!!