Told to stick my 2 week old baby in front of an el...

Told to stick my 2 week old baby in front of an electric fire she to problem with boiler then told today to ring back before half 8 with a flood from my bathroom right into my kitchen onto my toaster food and in my 2 week old baby brand new sterlizer absolutely disgusting gateway emergency lines this is meant to be ? Straight to the paper I go first thing today.