My husband and I booked this hotel as an alternati...

My husband and I booked this hotel as an alternative to the Sheraton we usually enjoy in Niagara Falls. THAT WAS A MISTAKE! I specifically spoke to the concierge to let her know it was our 16th anniversary as well as my husband's 40th birthday weekend and to ensure that all the t's were crossed and the I's were dotted. First, we got to the hotel and there was no bell hop or even luggage racks available. Then we got to the room (King fallsview jacuzzi suite) and there was a moldy smell, cracks in the ceiling with plaster falling on the floor in the bathroom. Stained carpet and the refrigerator was not working. I had hoped for some sort of special treat from management but instead we couldn't even use the fridge! We turned on the jacuzzi jets and DIRT came out of the jets!!!!! UGH!!! We left the room and proceeded down to the italian restaurant for a quick meal and were greeted by an incredibly rude young lady. We were seated next to a family with noisy kids (we are parents) so when I asked to be moved to a quieter spot as it was our anniversary dinner she rolled her eyes and said "yah...whatever" and moved us. We sat for a minute and decided to leave. We left and went to the casino and enjoyed the rest of the evening only to get back to the hotel and find ALL the elevators were out of service!! We were on the 43rd floor so the stairs were out of the question - we had to wait for 40 minutes in the lobby! I brought all these issues to the attention of the concierge again and nothing was done to make us feel like any of these issues mattered to them, or rather that these issues are run-of-the-mill at the Hilton Fallsview!!! We will absolutely NEVER stay her again. Lesson learned.