Came in for a regular service on 17th Dec, 2020.

Came in for a regular service on 17th Dec, 2020.
Reasons for a poor rating given:---
1.) Had to wait 1 and 1/2 hours for getting a shuttle ride back home. Had to wait from 12:50 pm to after 2:20 pm. They had just one shuttle service picking up clients and dropping them too. This on a Thursday early afternoon.
Most places the shuttle service is a 20 minutes wait.
2.) Gave my car for a regular service. But the car showed it needed Coolant Service too. I requested the advisor to see why this is so, since I had that done recently. He never checked and just went ahead and charged for it again. Now when I came to pick up the vehicle, I was prepared with my previous work record; done at McDavid. I had a Coolant service done in June of this year . So just over 5 months plus and only 6 K miles more, my car shows it needed the Coolant service again. So the question is that did McDavid actually do the Coolant service the in June or just charged me for it??? The advisor did reverse the charge, but only after I pointed it to him.
3.) Had a McDavid Coupon for Mean and Clean package. Absolutely no disinfectant service was done. So that coupon was just to pull in the Client, but skip on the work.
The item that McDavid exceled on was inspection. They sure did with big $$$ defects that needs to be taken care of.