very unhelpful company especially towards veterans...

very unhelpful company especially towards veterans. all they care about collecting their money. they could help a veteran with a simple help and all they could focus on was collecting their service fee first and did not even want to bother what was requested. A U.S senior veteran needed this company`s termite inspection services to finalize his home transaction ( this company did an inspection 4 months ago for this veteran , but we needed another one done because his loan took forever to fix the issues and get it to the final table so the termite report got expired) the first time veteran did pay this company`s services cost and so we called and see if they would allow to put the fee into the loan proceedings since the veteran does not have enough funds to cover the second inspection fee due to his fixed income ,and we spoke with 3 different reps they have and they rudely denied us and kept saying they require payment upfront to to do anything. just unbelievable the ethics this company has against a senior veteran that has served this amazing country. they would not allow a simple fee to be put in the loan so they would get paid a week later for sure from title company but they said it is the "COMPANY POLICY" that they require payment upfront. We told them the veteran already paid them 4 months ago, can you guys help a veteran out and they rudely denied, this is where it does bother me personally. Unbelievable money hungry people...

Update : reply to the company response down below. You guys are complete liars. Nobody reached out to the veteran to fix the situation. Veteran had to borrow money in order to pay for your company's services so he can close his VA loan. You call that help?
Veteran said he had no choice but to contact you guys back so he can get his updated report.