June Eillenberger

Review of Banks Pharmacy

OMG!! There is NOTHING that this pharmacy can't sc...

OMG!! There is NOTHING that this pharmacy can't screw up!! I just tried one EASY prescription to fill and could they do it?? No, of course not. These are the most incompetent people I have ever dealt with. I wish there was another pharmacy nearby to use, but instead I have gone to a mail-order for most everything. Really, don't go here unless you want to die. I tried to like this pharmacy, but they are just too incompetent. In the last 12 months I have had to get my prescription every month and how many times have they NOT screwed it up?? THREE!! out of 12!! They have sent me out the door with the wrong medication, the wrong amount, they don't have it, etc. Once they tried to blame my insurance and since they left me waiting, I called the insurance co: they told me a request came in and they approved and no problem. The staff at the pharmacy waited 30 minutes to tell me it was my insurance that was difficult. Avoid this pharmacy, try another small town please.
I tried again to like this pharmacy - I called ahead to be sure my prescription was ready for pickup and was told yes, they just needed my updated insurance information. I arrived with the card in hand and was met with a WALL of bad attitudes (except one lady, who was nice). In addition, I got a "talking to" by the guy who said they weren't a fast food place (WHAT??) and that they lied about my prescription being ready at all. AARRGGHH!!