Be aware that most rooms in the North tower don't ...

Be aware that most rooms in the North tower don't have heat, and the ones in the South tower do. The management is well aware of the issue, but doesn't seem to take it seriously.

Every time I check in, they assign me a room in the North tower and claim that the heating problem is fixed. Once I complain about not having heat, they move me to the South tower. I've gone through this frustrating process multiple times since I've stayed at this hotel a few times.

The rooms are renovated and very nice. The lounge and breakfast are excellent as well. But, not having heat in such a cold winter is a major problem. What makes it more frustrating is lack of transparency and the fact that the staff always attempts to put the guests in a room without heat, hoping that they don't complain.