Horrendous experience. I would give zero stars if ...

Horrendous experience. I would give zero stars if possible. I actually thought this was a scam because there was such poor communication. No confirmation emails, no follow up emails. Had to call the UK from Australia several times to follow up on our order. Was promised a refund that to this day has not been refunded. When the items arrived (MONTHS late) they were such poor quality that they won t be used. The head of customer service, Louise, was condescending and rude over the phone and clearly has not followed through on the refund she promised verbally and in writing.