Nothing! I called 2 weeks ahead to make my reserva...

Nothing! I called 2 weeks ahead to make my reservation, they did not have it when we got there! They had rooms available so I booked one. We went to the room, bathed 3 kids to then find bed bugs! They offered us a new room, which she said did not have bed bugs but had black stuff under the mattress. I asked for a refund and I am watching my account to verify she did it.