I have been a long time LL Bean shopper, we always...

I have been a long time LL Bean shopper, we always get out skiing and outdoor gear here. Recently though the customer service has been terrible... I'm not sure why it has changed so drastically in the last few months, but it is very disappointing. I purchased a base layer from the Freeport location and when I went to wear it I noticed it was falling apart at the stitching. I called and they said that of course I would receive a full refund or a replacement product. When I went to the store (4 days after purchasing) they were out of stock and would not give me a full refund even though I had the receipt! They returned the amount that was charged to me LL Bean credit card but would not reimburse my gift certificate amount even though I was told over the phone that they would. The sales associate was also rude and simply shrugged when I asked if there was anything else they could do. Mean while the customer next to me successfully returned a pair of slippers that were over two years old with no receipt for a full refund because the treads had worn down.