We we're there for a 2 night spa break with treatm...

We we're there for a 2 night spa break with treatments booked.
I was expecting a welcoming email day before saying we look forward to your stay tomorrow or something but, nothing. As other places I have stayed, even premier Inn sends out emails day before.

Unfortunately they had booked the treatments for, on the day of arrival which we we're not aware of as we did not receive any confirmation email. They said there's nothing that can be done. I was very disappointed hearing this.

My husband next day, spoke to the manager and the manager had arranged a full hour full body massage. The massage was the best I've had so far, felt so relaxed and relieved.

Unfortunately due to government guidelines, the sauna and steam rooms we're not at use, only the swimming pool and the jacuzzi but, we didn't feel like using it as it was quite busy and packed with children due to the holidays.

The hotel is located in a very quite area with beautiful views which you can walk out to. But it rained heavily on both days and we weren't able to enjoy this.

The staff we're very polite and helpful from the front desk to the restaurant and to the cleaning staff. We enjoyed the indian menu on the first day and the halloumi burger was really nice which we had for lunch next day.
Breakfast could have been better as I've had better and more variety at other places.

We had upgraded to the club room which was very spacious, you can use the club lounge to relax and enjoy drinks, tea/coffee with light refreshments for free but, we didn't put it to use as we didnt feel the need to do so as we had tea etc in the room.

Overall its a good place to stay and eat but I can't say much about the spa experience due to the circumstances.