We were staying in Sofitel for two nights and we w...

We were staying in Sofitel for two nights and we were originally assigned to a Oceanview King Bed Room on 2nd floor. However there was absolutely no ocean view from the balcony. After discussing with front desk, we were asked to talk to the duty manager Ashveen Navayan. Ashveen helped us switching to a 2 Queen Bedroom with a much beautiful ocean view on the 3rd floor and arranged the moving of our luggage. During the room change, somehow my wife lost her contact lens case. We found that out around 9pm and Ashveen called the pharmacy at the Marina to see if they were able to help. Also in our last day our departure time was 9:40pm. Ashveen extended our late check out to 1pm and also informed us about continuing using the hotel facility including shower at the So Spa before our departure.

Also we had a very good experience with the new receptionist Rose Huang. We understood that she just started working at this Sofitel a week ago. However we noticed an excellent working attitude and service from this new staff. She was quite helpful in various way. We are certain that she will turn out to be a good receptionist in your hotel.

The room condition was a bit disappointed on the other hand. In the first room, I believe it's Room 252, we saw some hand prints and dirty marks on the wall and the closet door. Also the grout around the bathroom tub showed some black spots which totally lowered the standard of a decent room in Sofitel. We were quite disappointed with this room. The new room 398 didn't show these issues we experienced previously.

Although there was some disappointment on the room condition, overall we were extremely pleased with the excellent front desk and management service. We certainly hope the good service from Ashveen and Rose can be recognized by the upper management.