Mike Martinez

Review of Rinehart Realty

Issues with moving in and such in my two months li...

Issues with moving in and such in my two months living here.

First issue, it took a MONTH for them to provide the clickers to the gate for the neighborhood and for the community pool. Excuse? It's a new property for them and they are not familiar with this HOA. That's not my fault as the tenant, it's your responsibility to provide it. It should not take a month and multiple phone calls and drives to your office to get this handled.

Second issue, two months after moving in and I STILL do not have a key for my mailbox, so I am unable to get any of my mail. I have tried several times to get with the USPS and find the box number. I understand this is hard to do, but as the property management company it is YOUR job to provide it, not my job as the tenant. We have made 3 visits to the post office and multiple visits / calls to Rinehart. Still not do have a key.

Third issue, before move in, we told Kenya we do not want the provided washer and dryer as we have our own. Upon moving in, surprise, she didn't listen and I have a washer and dryer already in unit. The dryer doesn't work. I have asked them to fix it since it's broken, and they told me my contract says the applicances are "as-is" and I can replace it at my cost. Multiple attempts to ask them to come pick up their defective dryer have gone unanswered. Next step will be for me to leave it in the front yard with a FREE sign. They obviously do not want it back.

Emails go unreplied to. Voicemails do not produce callbacks. Kenya went on vacation during my move in and had no one covering for her, so I got zero assistance. This has been an AWFUL experience and I regret going with this company.