Unfortunately very annoying! The delivered goods a...

Unfortunately very annoying! The delivered goods are OK and therefore there are still 2 stars, but 2 mishaps do not make it possible for me to give more stars.
1. Unfortunately, the delivery date was not met
2. Of the 60 watches ordered, only 56 have been delivered.
I have given the support then the opportunity to comment, but unfortunately this conversation has brought nothing. "Unfortunately, we can not do anything", it said! :-(
So here I do not order again!

ADDENDUM: KSi has contacted me in retrospect and offered to reimburse the missing watches. The amount and the credit for the 4 missing watches I could register yesterday in my account. Thank you for the goodwill. Therefore, you like to receive a correction of the rating and 4 stars in the overall rating!