J W

Review of Hotel Ritz Carlton, Kuala Lump...

My initial plan was to stay at JW Marriott but the...

My initial plan was to stay at JW Marriott but the hotel has offered to upgrade me to the Ritz because the renovation works are still ongoing.
Since the prices at Ritz is quite a jump from my original booking, I decided to not cancel my reservation and give them a try instead.

The interior of the room is lackluster comparing to the hotel s public spaces but at least the customer service provided was true to it s reputation I ve made a complaint to the reception regarding the murky water in the bathroom, and the hotel staff have prepared and transferred me to another room within 5 minutes after I hung up the phone.

Overall my 3D2N stay with Ritz was pleasant, but I don t feel eager to come back so soon as I personally find this hotel only worth as much as the promotional price I ve paid for. I actually cancelled my second booking with them (which was made on the same day for this stay) and went back to Grand Hyatt as I find the hotel to be tired looking which has compromised on providing the upmost luxurious experience The Ritz-Carlton is well known for.