cy ts

Review of Town & Country BMW

very bad service. I wish i could give 0. I went in...

very bad service. I wish i could give 0. I went into the pre-owned BMW department looking for a sales called Justin. There's a Chinese man with glasses( I don't know his name) told me Justin wasn't working today. And someone walked by and told me Justin is working.(I actually booked appointment yesterday so i knew Justin is working.) Then that Chinese person said Justin is not working today again. After like 5 second he changed his mind and said Justin is sitting inside a room.That Chinese man went into a room and start talking to someone. He knew I'm waiting outside but he just ignored me and laughed.I was so confused and just stood there for maybe 2 minutes. And still nobody came help me. So I think i should just go inside the room cause that person is not talking to anyone at that moment. I went closed to the room ,looked inside and found out that person was not the person that i was looking for. So I just stood there and waited for another person could really help me. After a while, someone finished helping with his customer came told me where's the person i was looking for( finally).I got really pissed off. I don't know why that Chinese man lied to me and played games with me. I'm pretty sure he's not busy at that moment. He's holding a cup of coffee, chilled with someone( I think that person's name is Steve but not sure), looked at me and laughed. very very poor service not recommand anyone to go there.