We just wanted to take a moment to reflect on my r...

We just wanted to take a moment to reflect on my recent experience with BMW DOWNTOWN.

We spent the last few weeks searching for an additional vehicle. The search started online. We were requesting preliminary information from dealers , hoping to narrow down our search.-and minimize our travels (as we reside out of town)
When I made an online request of BMW DOWNTOWN- AMBROSS IP immediately responded. He was very clear and concise, answering all our questions, and leaving us with the confidence he would support our search. We were provided with all requisite documentation . Further, any concerns we had were directly addressed .
When we proceeded to visit the BMW DOWNTOWN dealership, we were treated in a kind and courteous manner -starting at the front door.
Ambross had the vehicle staged indoors for us. He proceeded to show us all the features and functionality of the car. He also provided a detailed maintenance history and test drive.
We were subsequently introduced to his supervisors-Lee and Raffi. At this time we reviewed all the terms of a potential purchase -no surprises-no drama! Totally professional!
Kevin Liu , the business manager , reviewed all financing terms and warranty options. He further demonstrated BMW Toronto s commitment to customer satisfaction.

The ensuing decision to purchase from Bmw Downtown was the only one that made sense!

Professional , attentive, and engaged staff. Everything was perfect -from car to coffee!

And yes, the pricing was competitive.

At time of pick-up - the vehicle was prepared as promised! A second review of all the features was completed in a very calm and detailed manner.

The day following the purchase Ambross reached out again to ensure we were enjoying our new vehicle experience.

We will conclude by saying BMW Toronto staff demonstrated exceptional customer care-something your industry peers should take note of and embrace.

Thank-you!
Tom and Yvonne Pankrac