Jacque Donahue

Review of Consolidated Smart Systems

Absolutely the worst company I have ever been forc...

Absolutely the worst company I have ever been forced to use and the internet provided is very poor, the customer service is awful. Experience number one, I called last year because of connectivity issues, I was told the tech would be here from 9-1, I saw him sitting in front of the apt. from 12-1 talking on the cell phone, I called to complain and that got nowhere. The latest issues is Internet problems for a few weeks, we called and made an appt. last week on the 9/13 again we were told 9-1, ten minutes before 1:00 I called consolidated smarts customer service asking where the tech was and got a long song and dance about all the misfortunes of the day for the tech and that he would be there most likely at 1:30, 1:30 came and went and still no one showed, we called customer service and were told, didn t we know that there was a grace window from 1-2:00?!!! What?! We spoke to a supervisor who promised us she would put in a request for the first appt. on, you got it, the following Thursday at 9:00. 9:00 came and went I called, got another song and dance about how the tech day would be disrupted if he came here first then he would have to back track and oh by the way, he does have a window of 9-1, what!! It is now 10:01 and he is still not here and just called my husband and told him he would be here within the hour, seriously? I will never live anywhere where I am forced to have this company again. Run don t walk away from anyplace that forces this company on you.