Betty Chan

Review of Southgate Volkswagen LP

I was EXTREMELY satisfied with my experience at So...

I was EXTREMELY satisfied with my experience at Southgate Volkswagen. I am the proud owner of a 2017 Volkswagen Tiguan. I would not hesitate to recommend them to ALL of my friends and family. My sales consultant, Lazar Ilic, is THE BEST sales consultant that I have ever met. This guy knows his cars. He told me that the Apple CarPlay software on the Volkswagens is THE BEST of all of the SUVs, and he was right. He went ABOVE and BEYOND my expectations!!! When I got kicked out of Argyll Registry when I was trying to register my new Tiguan, I texted Lazar and asked if he could drive this directionally challenged person (me) to another Registry office. I was pressed for time, as I had agreed to help a friend out that afternoon. I was able to get everything done in time to get some pictures of me and my new snow puppy, Tigues!!! . I told him that I would need to return the next day to finish the delivery of the Tiguan, and that was no problem for them, as I had already test driven it the past weekend. Lazar also helped me get my Volkswagen City Jetta back to my house, as I did not trade it in.

I had not planned to buy an SUV at all. I test drove one, and I kind of liked it, but I have always driven manual transmissions, and the 2017 Tiguan does not come in a manual transmission. I decided to "keep looking." Before they let me leave, Tyler Nagy, the Sales Manager had a brief chat with me. Then the General Sales Manager, Ryan Mottershead, suggested that I take the Tiguan home over the weekend. I must admit that the thought of driving a new vehicle put a HUGE smile on my face!!! I indicated that I would not really have an opportunity to drive it that night, but that I would return the next day. Ryan even made me promise that I would return!!!

Of course, I returned the next day. Before I left with the Tiguan, though, I indicated that I planned to go to other dealerships. I told them that if I found a blue SUV that had a manual transmission, I would go with that. They were willing to take their chances. I think they knew that I would fall in love with the Tiguan . . . and they were right!!! I am 100%, head over heels, prime time IN LOVE with my new snow puppy. I even named him Tigues. Tigues and I are going to go on many adventures together. I LOVE the full moon roof that extends the entire length of the vehicle. Although it is November, Edmonton has had some unseasonably warm weather, so I have been using the panoramic sunroof on those bright days. The sound system is absolutely AMAZING, as I love to crank the tunes and to feel the music. People usually hear me before they see me.

I cannot say enough about my positive experience at Southgate Volkswagen. I would give them 10 stars out of 5 if I could. Lazar helped me negotiate THE BEST price, and Freddy Tajada, the Finance Manager, got me THE BEST financing rate. A huge shout out to Marvin Henschel, the General Manager, and ALL of the people behind the scenes who made this deal and the delivery of my Tiguan possible. I am an EXTREMELY satisfied customer, and I look forward to many more decades of driving Volkswagens!!!

Well done, Southgate Volkswagen!!!