So they missed my delivery appointment AND lost on...

So they missed my delivery appointment AND lost one of my boxes. To be fair, I only had three boxes stored, and the lost one is probably worth above $500 and also has all my notes and books in it!!! Almost impossible to reach on phone, I called them over 10 times everyday and always get to voicemail. This is my second time using BRSS and they missed my appointment the first time as well. Definitely will not use again.