While our group will be back to ski, the group res...

While our group will be back to ski, the group reservation process was beyond disappointing. While I understand holiday weekends are hard, customer service should ALWAYS be top notch. A few days before the trip I called to pay our invoice to avoid having to do it day-of. When I spoke to the woman she asked if our adult group of 22 could come any earlier than 11am. Driving 5 hours from the coast, and leaving at 5am already, this was not an option. She was worried they would run out of rental equipment and I asked why I even bothered making a reservation 2 months ahead and she said you and thousands of other people are trying to come to the mountain that weekend and we can t accommodate everyone. We ve never had this many people . This sad excuse didn t come with any apology for the lack of secure renting options. She also told me there wouldn t be much parking and that our bus may not be able to drop our people off but I could just sternly tell the parking guards (who didn t even end up existing) to let us by. She attempted to reserve us a spot but after arriving I don t think this was ever a possibility with their set up. I m writing this to say in the future, while I will continue to visit I will not bring my group to rent here. It seems many many resorts fall short when it comes to group sales. The mountain itself is wonderful but group sales is an area that needs much improvement.