My mom was taken into emergency. When I arrived I ...

My mom was taken into emergency. When I arrived I was allowed in right away no waiting. Her first nurse that checked her in was great she told her exactly what she was doing. The second one came in the room 2 times in her 4 hr shift. My mom needed to use the bathroom she waited as long as she could and no one came in her room for at least 10 minutes after I cleaned her up. Then no one came back into her room until the head nurse asked how she was being treated. I complained about her nurse. The last nurse we had was great. She went out of her way to make my mom as comfortable as she could. Our entire stay at the hospital was 10 hrs. I do understand that the nurses are busy but you do not ignore a call when an 80 yr old needs to use the bathroom.