Rebecca Rebecca

Review of Hotel ICON, Autograph Collecti...

Shady! After checking into our room, which was no...

Shady! After checking into our room, which was not fully cleaned, we alerted the housekeeping manager. Norbert (manager) was great and decided that our room should be comped. I was very appreciative. The charge was removed from our bill; however, after leaving the charge was recharged back to our room! I only knew after checking our credit card bill statement and an additional charge of $17.09 was included!!! Keep an eye on your statements after leaving this Marriott. I would have preferred to stay at another Marriott property in Houston. They also charge $33 for parking and tried to charge me for two cars because I was towing a 4X8 U-Haul. The underground parking area was not full! As a military family moving across country, I only choose Marriott because of their customer service and hospitality. Thankfully, the revised the charges when I called but had I not caught the "accident" I would have paid way more than my final bill reflected. Avoid this overpriced ICON brand hotel!