T Melrose

Review of BMW of Murray

Very disappointed in my last service. Took X5 Dies...

Very disappointed in my last service. Took X5 Diesel in for repair to the DEF heater which cost $1600. Found out several months later that the rear engine bay shroud had not been fastened back on properly but was merely left laying on the engine. It subsequently fell down on the back of the engine where it rubbed against engine/transmission until it broke in half and started causing noise. $500 to replace it - I gathered up the pieces and put them in the trash. This should never have passed any final inspection by service department.