Concierge gets 5 stars but, most unfriendly check ...

Concierge gets 5 stars but, most unfriendly check in staff, ever. We complained about the adjoining room with 3 kids screaming until 11pm and starting up again at 5am. They had the nerve to say, "we can't control the behavior of the children" offering nothing in turn to no sleep all night, with a 10 day stay!
It's a dump...stay at the Aloft.