Very unpleasant, incompetent, and rude approach to...

Very unpleasant, incompetent, and rude approach to the applicants of the older Dama from the window 13 !! Three times check-in and visit Mrs. objective all the time something does not fit! She sends me somewhere for documents, and when I bring it, she says it's bad and she did not want it! This is how it is possible to send it back indefinitely, and yet the COST does not deign to inform what it really needs !! Maybe someone will be interested in the management, what's happening in windows 12-13 ?? What is this ?! Belgium? Brussels? Union? Private farm?