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They have been five stars in the past but not as g...

They have been five stars in the past but not as good as before. I bought a used truck from them last spring and noticed they were boasting "No Hidden Fees" on their advertising. After a deal for price was agreed upon the next day when I was signing the fiance agreement I noticed the payment was going to be higher than expected. I asked why and found out there was a documentation fee of aprox. $600. one of the largest out there. I asked why I wasn't told and the finance guy said sorry it's posted on the wall in the other office. What is their definition of a hidden fee?
The first time I plugged in the block heater this winter it didn't work which left the vehicle in operable in cold weather. They advertise a many point inspection of their used vehicles but apparently that doesn't guarantee you will have an operational block heater when needed.

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