Had a reservation for a year and was just informed...

Had a reservation for a year and was just informed it was released. Had a theft alert on card and just got it replaced a few days ago. They "sent communications". Email. No phone call. A year's worth of planning trashed, hundreds of dollars wasted.

Update: they were able to give us a reservation for 2 days rather than 3. Hospitality is nice until you get your keys. House keeping followed my boyfriend into our room unannounced while I was topless. He said he didn't know she was going to follow behind him. Called for a cart before check out then again after 20 minutes when no one showed. Valet desk lady said the first call never happened and now there were 5 rooms ahead of us.

Advice to convention goers: leave a day early or a day later. Save yourself some pain. The smallest elevators for a hotel this size I have ever seen. Yeah, they look nice, but are garbage for a fully booked hotel with people wearing gigantic costumes that take up a third of the pretty glass elevator.