Murad Kuty

Review of C.E. Services

I was contacted by the company I lease my car from...

I was contacted by the company I lease my car from and advised that they had received a Parking Charge Notice and that they have shared my details with Civil Enforcement Ltd. I was also advised Civil Enforcement Ltd would be writing to me directly to issue the PCN.

The same day I went onto the Civil Enforcement Ltd website to determine where the charge had been issued. It turned out, it was on an occasion that I parked in a grocery store car par; purchased a car parking ticket; did my grocery shop; and I was refunded the cost of the car parking ticket by the cashier when I handed her the other half of the parking ticket that wasn t placed on my dashboard as evidence of payment.

Despite being informed by the lease company that I will be contacted within the next 14 days in writing by Civil Enforcement Ltd, I appealed the same day I was aware of the PCN on Civil Enforcement Ltd s website and included photographic evidence of the car parking receipt I purchased and a copy a statement that confirmed payment to the store on the date and time period the PCN was issued.

To date, I've not received any communication from Civil Enforcement Ltd directly and it's been more than 35 days since I submitted the appeal online. I ve also checked with the company that I lease the car from to determine if they have received any further communication from Civil Enforcement Ltd and they have confirmed that no additional correspondence has been sent to them.

Fortunately, I ve kept a log of events and copied screen shots of the appeal prior to submitting online. It s proven impossible to have a direct conversation with anyone employed by Civil Enforcement Ltd and this is now beginning to feel quite unprofessional.

On a positive note, I will continue to keep a log and photographic evidence of my attempts to make contact and would encourage other to do the same.