Attended this hotel about a year ago, have to admi...

Attended this hotel about a year ago, have to admit didn't have a great visit however it was dealth with efficiently by the general manager to whom offered me and my partner a night again...now that's fantastic customer service, a manager who is extremely confident in her staff to know it must have been a littl scuff up the first time, and who put trust in her staff to rectify the issues my second visit was so fantastic we ended up booking a second night, the new spa is outstanding and we will 100% be back.