Customer service reps were some of the best people...

Customer service reps were some of the best people I've ever worked with. I wish I could say the same about upper management. I worked at Eastern for 6 months, collected an average of 5,000 dollars a day for the company. I went on by teaching other co-workers of mine how to collect massive amounts of money for the company. By 3 months I was running around the floor taking problem calls from angry customers asking to speak with a "supervisor". I got good at de-escalating these phone calls and turning them into payments. Something that no one in upper management can do regardless of what they say. Towards the end of my Eastern Account Systems Experience, I was helping 2 trainers train 45 new employee's. Most of the new Eastern employee's were very nervous and overwhelmed and didn't get a well enough grasp about taking calls. I successfully helped all these individuals and are all collecting money for Eastern. I even had the pleasure in seeing one of my trainee's collect a $900 dollar payment.

At the End of my 6 month term at Eastern, I helped train 6 training groups and got over 25 employee's collecting an average of $25,000.00 a day, while collecting an average of $5,000 per day just by taking problems calls. Unfortunately, I got emailed by my temp agency on a Thursday that my contract with Eastern has been terminated effective immediately. I did not read this email until Monday night. Now, that means I worked Friday and Monday without anyone saying anything to me about me being fired. Keep in mind, I was on a first name basis with everyone in upper management. I never had any attendance problems or compliance with company policy problems ether. I was never issued a written or verbal warning. I was also getting hazed during my beginning stages of Eastern by a "lead" in upper management named Chris Colozzi. Lucky for Chris, I'm a civilized human being and desire no retaliation for the disrespect.

Overall, I enjoyed my experience at Eastern. I got to work with some great people that I'm lucky to consider my friends. I believe that Eastern upper management is a joke. I believe Chris Colozzi is under achieving half a retard. Eastern has been built for failure and wont last long. I believe in Karma. What goes around comes around. Regardless, I'm in a better place now :].

-Juliano Zanetti