If things suddenly turn, I will amend my post but ...

If things suddenly turn, I will amend my post but this company has had over 15,000 deposit for new cabinets and counters since September of 2019. It is now Feb and even though we patiently waited and have been kind and understanding we still have to beg to receive communications and updates by phone or text. Twice they said they received our cabinets in the wrong color, so they offered to up grade to custom for round 3...that was before Christmas!! Today is 2/19. I am not saying this is normal but when there are issues with a transaction HONEST and REGULAR communication is the only balm and that just is not the case here. We have asked for our money back if they can not deliver this week....I'll be more than happy to amend this with the outcome!!