Matthew C

Review of Bern's Steakhouse

Food was terrific as expected. Steak was a top 3 f...

Food was terrific as expected. Steak was a top 3 for me and the extras on the plate such as the onion rings were a nice touch. Tour of the kitchen and wine cellar is a must for a first time patron. The dessert room was a pleasant surprise with a very intimate atmosphere. I will plan on making trips just for the dessert room in the near future.

I would say that the service disappointed me. The waiter took 40 mins before water was even brought to the table or asked for cocktails. This is unacceptable for any establishment of this caliber. Our cocktails sat on a server behind our table for 10 mins while the server happily visited every other table other than ours. I should have called for a manager, but my wife didnt want to be embarassed. When the server brought our drinks he then rushed us to order and then addressed my table as "you guys". There was no introduction, no welcome to berns, no specials, nothing. I told him that I am here for the experience and I am going to order as such. After my statement,the service did improve throughout the rest of the meal, but the original issues really soured the meal for myself and my company.

I believe every restaurant is usually worth visiting twice and i hope my service is much better the next time I visit. Without the service mishaps it would have easily been 5 stars. However, once i account for the service i cant justify giving more than 3 stars. I added a picture of my desserts in the dessert room.