Jon P came to my house to check out my non-functio...

Jon P came to my house to check out my non-functioning hot water heater. He was exceedingly professional in every part of the interaction, from the phone call, to entering my home, to sharing his evaluation, educating me about the problem, presenting potential solutions, handling payment, and saying goodbye. What I especially appreciated was that he double-checked his evaluation by phone with his manager. That ended up influencing his recommendation -- which ended up costing me less money! I felt like Jon had my best interest as heart and didn't want me to pay for anything that may not be worth the cost in the end. Based on my experience with Jon, I will definitely call Isaac when I need help again.