Customer service was ok, follow up consultation fo...

Customer service was ok, follow up consultation for a high end machine I had serviced was absolutely terrible. Machine was serviced twice through charlotte street, still having hardware issues. In between those two services not once was the machine even dusted and cleaned out from the inside, I was told that was a courtesy with the 65-85 dollar diagnostic which is mandatory before any type of "fix" can begin. Total scam, I recommend elsewhere.