I travel every week on Trenord trains, mainly at o...

I travel every week on Trenord trains, mainly at off-peak times. On a journey of about 20 minutes, at least half of the times I arrived with 3-5 minutes of delay, which seem few, but they are about 15/25 per cent of the expected time. None of the trains that take usually has the air conditioning. The stops along the line are not announced and there are no information panels indicating the stations.
Ticket control is very sporadic, and many of the ticket validators remain out of order for months without anyone repairing them.