We chose and paid for the Sofitel Denaru Fiji 9 mo...

We chose and paid for the Sofitel Denaru Fiji 9 months before our planned holiday because of their family rooms. We booked through my cousin who is a travel agent and the manager of one of the Flight Centres in Sydney. When we arrived we discovered that our booking had been 'bumped' and the only available room was a disabled one with an interconnecting room for our 2 sons. Having a bathroom without a vanity to even hold a toothbrush, a floor that floods so that you get wet feet when you go to the toilet and towel rails that are so low that the towels drag on the wet floor is not my expectation from a 5 star resort. Placing a 'Please Make Up My Room' sign on the door at 8am before heading to breakfast then arriving back to our room at 3pm to find the room still unmade on 3 occasions is ridiculous and required us to contact house keeping to get them to come and eventually do their jobs. Knocking on our children's door at 8:30pm to turn down their beds when they had been asleep for an hour was not appreciated. The Manager was supposed to contact us after the first night to move us to a more suitable room but he never did. We did receive breakfast and a dinner as compensation however, next time we would stay longer at the Outrigger which is a true 5 star resort with outstanding service and rooms. We will not be back and have asked my cousin to not recommend your hotel to any of her clients.